Shipping policy

What are your shipping rates?

Shipping rates are calculated based on your location and order size. We offer free shipping on orders over $150. You'll see exact shipping costs during checkout before completing your purchase.


What shipping carriers do you use?

UPS is our preferred carrier but the wine may come via UPS or FedEx. You can also use Via delivery service to set your wine for pick-up at a local spot.


How long will it take to receive my wine?

We typically process orders within 1-2 business days. Delivery times vary by location, but most orders arrive within 3-7 business days. You'll receive tracking information via email once your order ships.


Where do you ship?

Playlist ships everywhere in the contiguous US, except for the following states: AL, AK, AR, AL, DE, HI, ME, MS, RI, UT.


* We do not ship to P.O. Boxes, signature is required for most shipments. 


Note: We reserve the right to change this list at any time, and if this happens you will be notified that your order was canceled and issued a refund.


Do I need to be home to receive my wine delivery?

Yes. By law, an adult 21 or older must be present to sign for the delivery. We cannot leave alcohol deliveries unattended.


Our delivery partner will make up to three delivery attempts. If no one is available to sign after the third attempt, your order will be returned to our warehouse. In this case, you'll be charged a return shipping and restocking fee equal to our standard shipping rates:

  • 1-6 bottles: $24.95
  • 7-12 bottles: $39.95
  • 13+ bottles: $44.95


We recommend ensuring someone is available to receive your delivery or considering shipping to your workplace if permitted.


Can I have my order sent to a pickup location instead of my home?

Yes! We recommend this convenient option if you're not sure you'll be home to sign for the delivery. Here's how it works:

  • After placing your order, you'll receive instructions to select a pickup location through our delivery partner Via.delivery
  • Many convenient pickup locations are typically available nearby
  • Your order will arrive at your chosen location within 1-5 business days
  • You'll receive notifications via email and text through Via.delivery
  • Bring your government-issued photo ID to pick up your package
  • You have 7 days to collect your order once it arrives


If someone else will pick up your order, they must bring:

  • Their government-issued photo ID
  • The tracking number
  • Your name (as the order recipient)


Note: Orders not picked up within 7 days will be returned to our warehouse and processed as a return.


Will weather conditions affect my shipment?

The short answer: It might. We take extra precautions when shipping during hot or cold weather to protect your wine. However, if weather conditions could impact your order, we'll contact you directly to discuss options and ensure your wine arrives in perfect condition.